Terms & Conditions

Version: 1.0  |  Last Updated: July 31, 2026

Please read these Terms & Conditions ("Terms") carefully before registering an account or using any services offered through supabet-casinos.com (the "Website"). By creating an account, making a deposit, or placing any wager, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must cease using the Website immediately.

These Terms are to be read in conjunction with our Privacy Policy and our Responsible Gaming Policy, which are incorporated herein by reference.

1. Introduction & Acceptance

1.1 Agreement to Terms

By accessing or using any part of the Website or its services (collectively, the "Services"), you enter into a legally binding agreement with Supabet ("we", "us", or "the Operator"). This agreement is effective from the moment you complete the registration process and click the confirmation button.

1.2 Amendments

We reserve the right to modify, amend, or update these Terms at any time without prior notice. Any changes will be posted on the Website with a revised version number and date. Your continued use of the Services following the publication of any amendments constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.

1.3 Language

These Terms are published in English. In the event of any discrepancy between the English version and any translation, the English version shall prevail.

1.4 Governing Standards

Supabet operates under applicable international iGaming standards. All Services are provided for entertainment purposes only to eligible players. We are committed to fair play, player protection, and responsible gaming.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" – The personal account registered by the Player on the Website.
• "Balance" – The total funds held in a Player's Account, including both real-money and bonus funds where applicable.
• "Bonus Funds" – Any promotional credits, free spins, or other incentives awarded to a Player under a specific promotional offer.
• "Deposit" – Any transfer of real funds from a Player into their Account.
• "Game" – Any casino game, live dealer game, slot, or other interactive entertainment product available on the Website.
• "KYC" – Know Your Customer: the process of verifying the identity, age, and address of a Player.
• "Player" (or "User") – Any individual who has registered and uses the Services.
• "Prohibited Jurisdictions" – Countries or territories from which access to or use of the Services is restricted or prohibited.
• "Real-Money Funds" – Funds deposited by the Player that are not subject to wagering requirements.
• "Wagering Requirement" – The number of times a bonus amount must be wagered before it can be withdrawn as real money.
• "Website" – The online platform accessible at supabet-casinos.com and all associated subdomains and applications.
• "Withdrawal" – Any transfer of funds from a Player's Account to an external payment method.

3. Eligibility & Registration

3.1 Age Requirement

The Services are strictly reserved for individuals who are at least 21 years of age. By registering, you expressly confirm that you meet this minimum age requirement. We apply a zero-tolerance policy with respect to underage gambling. If we discover or have reason to believe that a Player is under the age of 21, we will immediately suspend the Account, freeze any balance, and conduct an investigation. Any winnings accumulated during this period may be voided.

3.2 Eligibility Criteria

To register and use the Services, you must:

• Be at least 21 years of age;
• Be a natural person with full legal capacity to enter into binding contracts;
• Not be a resident of any Prohibited Jurisdiction;
• Not be registered on any self-exclusion list or gambling exclusion registry;
• Not be acting on behalf of any third party;
• Not have had a previous Account terminated by us for breach of these Terms;
• Not be an employee, contractor, officer, or director of Supabet or any of its affiliates.

3.3 Registration Process

To create an Account, you must complete the registration form on the Website and provide accurate, current, and complete information, including but not limited to your full legal name, date of birth, country of residence, valid email address, and telephone number. You are responsible for maintaining the accuracy of this information throughout your use of the Services.

3.4 Know Your Customer (KYC) Verification

We apply robust KYC procedures in accordance with applicable anti-money laundering (AML) and player protection standards. You may be required to submit verification documents at any point during your use of the Services. Acceptable documents include:

• Proof of Identity: Government-issued photo ID (e.g., passport, national identity card, or driving licence);
• Proof of Address: A utility bill, bank statement, or official government correspondence dated within the last three (3) months, displaying your name and address;
• Proof of Payment Method: A copy of the card, e-wallet screenshot, or bank statement linked to your deposit method;
• Source of Funds: Where required, documentary evidence of the origin of the funds deposited.

We reserve the right to suspend or restrict your Account pending the completion of KYC verification. Withdrawals will not be processed until verification is successfully completed. We may request additional documents if we deem it necessary.

3.5 One Account per Player

Each Player is permitted to hold only one (1) registered Account on the Website. Opening duplicate, multiple, or linked Accounts (including Accounts under different names or email addresses) is strictly prohibited. If we detect the existence of multiple Accounts attributed to the same individual, we reserve the right to:

• Close all duplicate Accounts;
• Confiscate any winnings or bonuses obtained through duplicate Accounts;
• Permanently ban the Player from the Website.

3.6 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials. You must not share your username, password, or any other security information with any third party. Supabet shall not be liable for any loss or damage arising from unauthorized use of your Account where such use resulted from your failure to keep your credentials secure. You must notify us immediately at [email protected] if you suspect any unauthorized access.

4. Account Management

4.1 Account Information Updates

It is your responsibility to keep all Account information up to date. Any changes to your personal details (including name, address, email, or phone number) must be promptly communicated to our support team. We are not liable for any losses arising from outdated or inaccurate information held on your Account.

4.2 Account Closure by Player

You may request the closure of your Account at any time by contacting us at [email protected]. Upon receipt of a closure request, we will process the request within a reasonable timeframe. Any outstanding real-money balance will be returned to you via your preferred payment method, subject to verification. Bonus balances remaining in your Account at the time of closure will be forfeited unless otherwise specified in the applicable promotion terms.

4.3 Account Suspension and Closure by Supabet

We reserve the right to suspend, restrict, or permanently close any Account, at our sole discretion, in the event that:

• A Player has violated these Terms;
• We suspect fraudulent, abusive, or deceptive activity;
• We suspect the Account is being used for money laundering or any other illegal purpose;
• A Player is found to have provided false or misleading information during registration;
• A Player's Account poses a regulatory or compliance risk;
• We are required to do so by applicable law or regulatory authority.

4.4 Dormant Accounts

An Account is considered dormant after a period of twelve (12) consecutive months of inactivity (i.e., no login, deposit, or gameplay). We reserve the right to charge an administrative fee of €5 per month on dormant accounts, applied against the Account balance, after the dormancy period has elapsed. You will be notified in advance. If the balance reaches zero, the Account will be closed. The remaining balance, if any, will be available for withdrawal upon Account reactivation.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

We currently accept the following payment methods for deposits and/or withdrawals:

• Visa (Debit & Credit)
• Mastercard (Debit & Credit)
• Skrill
• Neteller
• PayPal
• Viva Wallet
• IRIS (Interbank Transfer)
• Bank Transfer (SEPA)
• Neosurf
• Revolut
• Paysafecard (deposits only)
• Bitcoin & select cryptocurrencies

The availability of specific payment methods may vary depending on your country of residence, the nature of the transaction, or other factors. We reserve the right to add, remove, or modify available payment methods at any time without prior notice.

5.2 Deposits

All transactions are processed in Euro (€). The minimum deposit amount is €10. There is no standard maximum deposit limit, although individual payment providers may impose their own limits. Deposits are generally processed instantly or within a few minutes, depending on the payment method used. We do not charge fees for standard deposits; however, your bank or payment provider may apply their own charges.

All deposits must originate from a payment method that is registered in your own name. You must not use payment methods belonging to third parties. We reserve the right to reverse deposits made from payment methods not registered in the Player's name.

5.3 Withdrawals

The minimum withdrawal amount is €20. The maximum single withdrawal may be capped depending on your Account verification status and payment method. Withdrawals are generally processed within the following timeframes:

• E-wallets (Skrill, Neteller, PayPal): Within 24 hours of approval;
• Viva Wallet / IRIS: Within 24–48 hours of approval;
• Debit/Credit Cards: 3–5 business days;
• Bank Transfer: 3–7 business days;
• Cryptocurrency: Within 24 hours of approval.

Withdrawal requests are subject to KYC verification. We reserve the right to conduct additional checks before approving any withdrawal. We may request supporting documentation at any stage of the withdrawal process.

5.4 Withdrawal Method Policy

Withdrawals will be processed using the same payment method used for the most recent deposit, where technically feasible, to comply with anti-money laundering requirements. If the original deposit method does not support withdrawals (e.g., Paysafecard), an alternative method will be arranged at our discretion, subject to KYC verification.

5.5 Currency

All transactions on the Website are denominated in Euro (€). If a Player deposits using a non-Euro currency, a conversion fee may apply. We are not responsible for any exchange rate differences or fees charged by the Player's bank or payment provider.

5.6 Anti-Money Laundering

Supabet is committed to preventing money laundering and terrorist financing. We may request documentation to verify the source of any funds deposited into a Player's Account. Failure to provide such documentation within the requested timeframe may result in Account suspension and withholding of funds pending investigation. Any suspicious transactions will be reported to the appropriate authorities as required by applicable law.

6. Bonuses & Promotions

6.1 General Bonus Terms

From time to time, we may offer bonuses, free spins, cashback offers, reload bonuses, or other promotional incentives ("Promotions"). All Promotions are subject to these general bonus terms and any specific terms associated with each individual Promotion. In the event of any conflict between specific Promotion terms and these general bonus terms, the specific Promotion terms shall prevail.

6.2 Eligibility

Unless otherwise stated, Promotions are available to registered Players with verified Accounts only. Promotions are intended for recreational players and may not be available to players who have self-excluded, requested deposit limits, or are otherwise subject to responsible gaming restrictions.

6.3 Wagering Requirements

Unless explicitly stated as wager-free, all Bonus Funds are subject to wagering requirements before they may be withdrawn. Wagering requirements will be specified in the applicable Promotion terms. Standard wagering requirements range from 25x to 40x the bonus amount, unless otherwise stated. The following principles apply:

• Real-money funds are used first before Bonus Funds are wagered;
• Wagering requirements must be completed within the stated validity period;
• If a Player withdraws real-money funds before completing wagering requirements, the associated Bonus Funds and any derived winnings may be forfeited;
• Bets that are voided, cancelled, or placed on restricted games may not count toward wagering requirements.

6.4 Game Contribution Rates

Different game categories contribute differently toward wagering requirements. The standard contribution rates are as follows:

• Video Slots: 100%
• Classic Slots & Fruit Machines: 50–100% (as specified per Promotion)
• Live Casino Games (Roulette, Blackjack, Baccarat): 10%
• Table Games (RNG Roulette, Blackjack, Poker): 10%
• Video Poker: 10%
• Progressive Jackpot Slots: 0–50% (as specified per Promotion)
• Sports Betting: 0% (unless expressly stated)

Specific game exclusions may apply and will be listed in the individual Promotion terms.

6.5 Bonus Validity

Bonus Funds and free spins must be used within the validity period specified in the applicable Promotion. Unless otherwise stated, the standard validity period is 30 days from the date the bonus is credited. Any unused Bonus Funds, free spins, or derived winnings remaining at the expiry of the validity period will be automatically forfeited.

6.6 Bonus Abuse & Fraud

Bonuses are intended for genuine recreational players. We reserve the right to withhold, cancel, or reclaim any bonus and associated winnings if we detect:

• Bonus abuse, including but not limited to systematic wagering strategies designed to exploit bonus conditions;
• Multiple Accounts created to claim the same bonus;
• Collusion with other players;
• Violation of these Terms or any specific Promotion terms.

6.7 Maximum Withdrawable Winnings from Bonuses

Unless otherwise stated in the specific Promotion terms, winnings generated from Bonus Funds may be subject to a maximum withdrawal cap, which will be communicated in the relevant Promotion. We reserve the right to apply this cap at the time of withdrawal.

7. Games & Fair Play

7.1 Game Providers

The Games available on the Website are provided by reputable, independently certified third-party software providers. All games undergo regular independent testing to ensure fairness and compliance with applicable standards.

7.2 Random Number Generator (RNG)

All electronic Games that involve an element of chance use a Random Number Generator (RNG) to determine outcomes. The RNG used in our Games is certified by independent testing laboratories to ensure that all outcomes are random, fair, and unpredictable. The theoretical Return to Player (RTP) percentage for each Game is disclosed within the game interface or help section.

7.3 Game Malfunctions

In the event of a technical fault, game malfunction, or connectivity issue, any affected round or bet may be declared void. We shall not be liable for any losses suffered as a result of a technical malfunction. If a game malfunction results in an erroneous display of winnings, these displayed winnings shall not be paid out. We will endeavor to resolve any such issues as quickly as possible. In the event of a dispute regarding a game outcome, the result recorded in our system logs shall be considered authoritative.

7.4 Prohibited Behaviour

The following activities are strictly prohibited and may result in Account suspension or permanent ban, forfeiture of winnings, and referral to relevant authorities:

• Use of automated betting systems, bots, scripts, or any software designed to gain an unfair advantage;
• Exploitation of software errors, bugs, or loopholes;
• Collusion with other Players;
• Match-fixing or manipulation of game outcomes;
• Any form of fraud, misrepresentation, or deception;
• Chargebacks or any form of payment reversal without valid cause.

7.5 Bet Limits

Minimum and maximum bet limits apply to all Games. These limits are displayed within each Game's interface. We reserve the right to modify bet limits at any time. When playing with active Bonus Funds, specific maximum bet limits may apply as stated in the applicable Promotion terms. Exceeding the maximum bet limit while a bonus is active may result in the forfeiture of the bonus and any winnings derived therefrom.

7.6 Disconnection Policy

In the event of disconnection during a Game round, the game will continue processing according to its programmed logic. Where technically feasible, interrupted game sessions will be resumed upon reconnection. We are not liable for any losses resulting from disconnection caused by the Player's internet service or device.

8. Tournaments & Lotteries

8.1 General

We may from time to time host or facilitate gaming tournaments, leaderboard competitions, prize draws, or lotteries (collectively, "Events"). Participation in any Event is subject to these Terms and any specific Event rules published on the Website.

8.2 Event Eligibility

Participation in Events is open only to registered Players with fully verified Accounts who are at least 21 years of age. Players who are self-excluded or subject to account restrictions may not participate in Events.

8.3 Event Rules

The specific rules for each Event, including eligible games, scoring criteria, entry requirements, prize structures, and duration, will be published on the Website at the time the Event is launched. We reserve the right to modify, suspend, or cancel any Event at any time, including where technical or operational reasons make it necessary to do so.

8.4 Prize Distribution

Event prizes will be credited to the winner's Account within 72 hours of the Event conclusion, unless otherwise specified. Prizes may be subject to wagering requirements and will be communicated in the Event terms. We reserve the right to withhold prize distribution pending completion of KYC verification.

8.5 Disputes

In the event of any dispute regarding an Event outcome, our decision shall be final and binding. Disputes must be submitted within 48 hours of the Event conclusion.

9. Intellectual Property

9.1 Ownership

All content on the Website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, game designs, software, trademarks, and the overall look and feel of the Website (collectively, "Content"), is the property of Supabet or its licensors and is protected by applicable intellectual property laws.

9.2 Restricted Use

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and its Content solely for personal, non-commercial entertainment purposes. You may not:

• Copy, reproduce, distribute, or publish any Content without our prior written consent;
• Modify, adapt, translate, or create derivative works based on any Content;
• Reverse engineer, decompile, or disassemble any software element of the Website;
• Use any automated tools (including scrapers or crawlers) to access or index any Content;
• Use any Content for commercial purposes without our express written authorisation.

9.3 Third-Party Intellectual Property

Games and related content provided by third-party game developers are the intellectual property of their respective owners and are used by us under licence. Any unauthorised use of such content may constitute an infringement of the rights of the respective owners.

10. Limitation of Liability

10.1 General Disclaimer

The Services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Website will be uninterrupted, error-free, or free from viruses or other harmful components.

10.2 Limitation of Liability

To the fullest extent permitted by applicable law, Supabet shall not be liable for:

• Any direct, indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, the Services;
• Loss of profits, revenue, data, business opportunities, or goodwill;
• Losses resulting from game malfunctions, disconnections, or technical errors;
• Losses resulting from the acts or omissions of third-party payment providers, game suppliers, or other partners;
• Losses resulting from events beyond our reasonable control (force majeure), including but not limited to natural disasters, acts of government, pandemics, cyberattacks, or telecommunication failures.

10.3 Aggregate Liability Cap

In any event, our total aggregate liability to you for any claim arising from or related to these Terms or the Services shall not exceed the total amount of real-money funds deposited by you in the 12 months immediately preceding the date of the claim.

10.4 Indemnification

You agree to indemnify, defend, and hold harmless Supabet and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or in connection with your violation of these Terms, your use of the Services, or any third-party claims arising from your actions on or through the Website.

11. Dispute Resolution

11.1 Informal Resolution

In the event of any dispute, complaint, or concern regarding the Services, you are encouraged to contact our customer support team in the first instance by emailing [email protected]. We will endeavor to acknowledge your query within 24 hours and provide a substantive response within 10 business days.

11.2 Formal Complaint Procedure

If you are not satisfied with the response received through informal resolution, you may submit a formal written complaint. Your complaint must include:

• Your full name and Account username;
• A detailed description of the dispute, including relevant dates, Game names, and transaction references;
• Any supporting documentation or evidence.

We will investigate the complaint and aim to provide a final written decision within 28 days of receipt. If the investigation requires additional time, we will notify you accordingly.

11.3 Alternative Dispute Resolution (ADR)

If you remain unsatisfied following our formal complaints procedure, you may escalate the matter to an independent Alternative Dispute Resolution (ADR) body. Details of the applicable ADR provider will be furnished upon request or in our final response letter. The outcome of ADR proceedings may be binding on both parties depending on the applicable scheme.

11.4 Governing Law

These Terms shall be governed by and construed in accordance with applicable law. Any disputes not resolved through the above procedures shall be subject to the exclusive jurisdiction of competent courts.

11.5 Time Limit for Claims

Any claim relating to the Services must be brought within twelve (12) months of the date on which the cause of action arose. Failure to bring a claim within this period shall constitute a waiver of the right to pursue such claim.

12. Health & Safety

12.1 General

We are committed to the health and wellbeing of our Players. Certain individuals may be particularly susceptible to the negative effects of gambling, and we encourage all Players to approach the Services with caution and awareness.

12.2 Breaks from Play

Players are encouraged to take regular breaks from gambling. The Website provides tools to help you manage your gaming sessions. Please ensure that your gambling activity does not interfere with your daily responsibilities, relationships, or financial obligations.

12.3 Seizure and Photosensitivity Warning

Some Games on the Website may contain flashing lights and rapidly moving images that may trigger seizures in individuals with photosensitive epilepsy or similar conditions. If you or any person in your household has a history of such conditions, we recommend consulting a physician before engaging with these Games.

13. Responsible Gaming

13.1 Our Commitment

Supabet is strongly committed to promoting responsible gambling and takes active steps to prevent problem gambling. We provide a range of player protection tools, including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion options.

13.2 Player Protection Tools

Players may activate the following tools at any time by contacting our support team or via Account settings where available:

• Deposit Limits: Set daily, weekly, or monthly deposit ceilings;
• Loss Limits: Cap your maximum losses over a defined period;
• Session Limits: Restrict the duration of your gaming sessions;
• Cooling-Off Period: Temporarily suspend your Account for a set period;
• Self-Exclusion: Permanently or temporarily exclude yourself from the Website.

13.3 Full Responsible Gaming Policy

For a comprehensive overview of our responsible gaming framework, including information on recognising problem gambling, support resources, and protection of minors, please visit our dedicated Responsible Gaming Page. If you believe gambling is negatively affecting your life, please seek help immediately by contacting KETHEA Helpline 1114 (free, confidential service available in Greece).

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with our Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and Supabet with respect to your use of the Services and supersede all prior agreements, representations, or understandings.

14.2 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, such provision shall be severed from the remaining Terms, which shall continue in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision unless acknowledged and agreed to by us in writing.

14.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

14.5 Force Majeure

We shall not be held liable for any delay or failure in performance of our obligations under these Terms where such delay or failure arises from causes beyond our reasonable control, including but not limited to acts of God, government action, war, terrorism, civil unrest, fire, flood, pandemic, technical infrastructure failure, or actions of third-party service providers.

14.6 Contact Us

For any questions or concerns regarding these Terms, please contact our support team:

• Email: [email protected]
• Website: supabet-casinos.com